Returns and Shipping Policies – BLOP - Bin Lid Opener

Our Bin Lid Openers are used across hospitals, COVID Testing sites, restaurants, schools, caravan parks, factories and homes across Australia and New Zealand. Our product comes with a 12 month warranty and we have hundreds of customers that love our product!

Returns and Shipping Policies

Returns 
In line with our Shipping Policy, our returns policy lasts 14 days for change of mind or issues with fit. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for change of mind or fit.  We will however offer warranty returns in accordance with this policy.

For all returns or refund enquiries, please submit an enquiry at https://binlidopener.com.au/pages/contact

Our postal address for all returns is Captura Group, 7 Aldinga Street, Brendale, Queensland, 4500, Australia.

Return Due To Change Of Mind

We will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in a resalable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed within 14 days and these will be calculated less any fees applied by third party providers. We will notify you once this has been completed through email and confirm the amount that will be refunded and the date it will be processed. Captura Group will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Returns Due to Fit

Captura Group will happily accept returns if your BLOP – Bin Lid Opener does not fit your bin.  Please remember the product is for standard 240 litre bins, 140 litre bins, 120 litre bins and 80 litre bins.  You will need to request a return from us within 14 days of receipt of item and the item must be returned to us with any original packaging (we understand this will have been opened by you to attempt fitting), the BLOP – Bin Lid Opener must be in a saleable condition with no damage to the item. Return shipping will be paid at the customers expense and you will be required to arrange your own shipping.  If you would like to exchange your item for a new size you will need to pay for the additional shipping to send out the new sized item to you. An invoice with payment instructions will be provided to you to complete the payment prior to the new item being shipped to you.  

If you wish to simply return the item, once your returned item is received and accepted, refunds will be processed. We will notify you once this has been completed through email. Captura Group will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

Captura Group will happily honour any valid warranty claims, provided a claim is submitted within 12 months of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Warranty claims will be accepted when the product has failed to deliver the intended use of opening the bin lid.  This may be through breakage or other failure attributed to standard and reasonable use of the product.  

Upon receipt of items for warranty claim, you can expect Captura Group to process your warranty claim within 14 days. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, in line with the options above.  If a refund is requested, a credit will automatically be applied to your credit card or original method of payment by us, within 14 days.  This will also be the case for store credit.  If a replacement item is requested we will send this out to you within 14 days provided we have stock available.  If we do not have stock we will confirm with you if you would like to wait for stock to be replenished.  

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or payment provider, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us via our contact form at https://binlidopener.com.au/pages/contact

Shipping Returns
To return your product, you should mail your product to: Captura Group, 7 Aldinga Street, Brendale QLD 4500, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable, except in a successful warranty claim. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Shipping Policy

Captura Group ("we" and "us") is the operator of (https://binlidopener.com.au/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1.  General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2.  Shipping Costs

Shipping costs are calculated during checkout based on the number of items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

 

3.  Delivery Terms

      3.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 - 7 days

      3.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the postage provider selected. We are able to offer a more specific estimate when you are choosing your method of delivery at checkout.

      3.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

      3.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been processed by us with our postal service operator.  Any subsequent changes of address that are required will incur an administration fee of $20 plus the cost of any shipping charges already paid by Captura Group if appropriate.

      3.5 P.O. Box Shipping

Captura Group will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

      3.6 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

      3.7 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

4.  Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

5.  Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the postage provider and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

6.  Duties & Taxes

      6.1 GST in Australia

Australian GST has already been applied to the price of the goods as displayed on the website.  Invoices can be provided to businesses with an ABN if required.

      6.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Captura Group encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Captura Group at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

7.  Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been processed by us with our postage provider. If an order has already been dispatched, please refer to our refund policy.

8.  Insurance

Parcels are insured for loss and damage up to the value of the item.

      8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as our postage provider has completed their investigation into the claim and fault has been determined.

9.  Customer service

For all customer service enquiries, please submit an enquiry at https://binlidopener.com.au/pages/contact